SECTION A – DETAILS OF PRIMARY INSURED |
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SECTION B- DETAILS OF INSURANCE HISTORY |
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SECTION C- DETAILS OF INSURED PERSON HOSPITALISED |
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e) Address (if different from above): |
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SECTION D- DETAILS OF HOSPITALIZATION |
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SECTION E- DETAILS OF CLAIM |
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a) Details of the treatment expenses claimed |
Claim Documents Submitted- Check List: |
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i) Pre-Hospitalization Expenses |
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ii) Hospitalization Expenses |
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iii) Post-Hospitalization Expenses |
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vii) Pre-Hospitalization Period |
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viii) Post -Hospitalization Period |
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c) Details of Lumpsum/ cash benefit claimed: |
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iii) Critical Illness Benefit |
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v) Pre/Post hospitalization Lump sum benefit |
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For any queries write to us on healthclaims@hdfcergo.com |
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SECTION - F DETAILS OF BILLS ENCLOSED |
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SECTION – G DETAILS OF PRIMARY INSURED'S BANK ACCOUNT |
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*Please attach a cancelled cheque pertaining to the same.
Note: It is agreed that the Policyholder/Claimant will intimate in writing to HDFC ERGO General Insurance Co. Ltd. about any change in bank account details. In an event Insured person bears expenses for treatment please provide account details of Insured Persons in the above format along with proof of incurring such expenses. |
Please share bank account details of Proposer
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SECTION H – DECLARATION BY THE INSURED |
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I hereby declare that the information furnished in this claim form is true & correct to the best of my knowledge and belief. If I have made any false or untrue statement, suppression or concealment of any material fact with respect to questions asked in relation to this claim, my right to claim reimbursement shall be forfeited. I also consent & authorize TPA/ insurance company, to seek necessary medical information / documents from any hospital / Medical Practitioner who has attended on the person against whom this claim is made. I hereby declare that I have included all the bills / receipts for the purpose of this claim & that I will not be making any supplementary claim except the pre/post-hospitalization claim, if any. |
I/We hereby understand, declare, consent and authorise the Company that personal health details, medical history and financial information, as provided to the Company may be utilised for processing the claim made under the Policy. I/We hereby also understand, declare and consent that the Company shall have right to retain and disseminate the same to any service provider for providing services related to insurance. |
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GUIDANCE FOR FILLING CLAIM FORM – PART A (To be filled in by the insured) |
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DATA ELEMENT |
DESCRIPTION |
FORMAT |
SECTION A - DETAILS OF PRIMARY INSURED |
a) Policy No. |
Enter the policy number |
As allotted by the insurance company |
b) SI. No/ Certificate No. |
Enter the social insurance number or the certificate
number of social health insurance scheme |
As allotted by the organization |
c) Company TPA ID No. |
Enter the TPA ID No. |
License number as allotted by IRDA
and printed in TPA documents. |
d) Name |
Enter the full name of the policyholder |
Surname, First name, Middle name |
e) Address |
Enter the full postal address |
Include Street, City and Pin Code |
SECTION B - DETAILS OF INSURANCE HISTORY |
a) Currently covered by any other
Mediclaim/ Health Insurance? |
Indicate whether currently covered by another
Mediclaim / Health Insurance |
Tick Yes or No |
b) Date of Commencement of first Insurance without break |
Enter the date of commencement of first insurance |
Use dd-mm-yy format |
c) Company Name |
Enter the full name of the insurance company |
Name of the organization in full |
Policy No. |
Enter the policy number |
As allotted by the insurance company |
Sum Insured |
Enter the total sum insured as per the policy |
In rupees |
d) Have you been Hospitalized in the last 4 years? |
Indicate whether hospitalized in the last 4 years |
Tick Yes or No |
Date |
Enter the date of hospitalization |
Use mm-yy format |
Diagnosis |
Enter the diagnosis details |
Open Text |
e) Previously Covered by any other Mediclaim / Health Insurance? |
Indicate whether previously covered by another Mediclaim / Health Insurance |
Tick Yes or No |
f) Company Name |
Enter the full name of the insurance company |
Name of the organization in full |
SECTION C - DETAILS OF INSURED PERSON HOSPITALIZED |
a) Name |
Enter the full name of the patient |
Surname, First name, Middle name |
b) Gender |
Indicate Gender of the patient |
Tick Male or Female |
c) Age |
Enter age of the patient |
Number of years and months |
d) Date of Birth |
Enter Date of Birth of patient |
Use dd-mm-yy format |
e) Relationship to primary Insured |
Indicate relationship of patient with policyholder |
Tick the right option. If others, please |
f) Occupation |
Indicate occupation of patient |
Tick the right option. If others, please |
g) Address |
Enter the full postal address |
Include Street, City and Pin Code |
h) Phone No |
Enter the phone number of patient |
Include STD code with telephone number |
i) E-mail ID |
Enter e-mail address of patient |
Complete e-mail address |
SECTION D - DETAILS OF HOSPITALIZATION |
a) Name of Hospital where admitted |
Enter the name of hospital |
Name of hospital in full |
b) Room category occupied |
Indicate the room category occupied |
Tick the right option |
c) Hospitalization due to |
Indicate reason of hospitalization |
Tick the right option |
d) Date of Injury/Date Disease first detected/ Date of Delivery |
Enter the relevant date |
Use dd-mm-yy format |
e) Date of admission |
Enter date of admission |
Use dd-mm-yy format |
f) Time |
Enter time of admission |
Use hh:mm format |
g) Date of discharge |
Enter date of discharge |
Use dd-mm-yy format |
h) Time |
Enter time of discharge |
Use hh:mm format |
i) If Injury give cause |
Indicate cause of injury |
Tick the right option |
If Medico legal |
Indicate whether injury is medico legal |
Tick Yes or No |
Reported to Police |
Indicate whether police report was filed |
Tick Yes or No |
MLC Report & Police FIR attached |
Indicate whether MLC report and Police FIR attached |
Tick Yes or No |
j) System of Medicine |
Enter the system of medicine followed in treating the patient |
Open Text |
SECTION E – DETAILS OF CLAIM |
a) Details of Treatment Expenses |
Enter the amount claimed as treatment expenses |
In rupees (Do not enter paise values) |
b) Claim for Domiciliary Hospitalization |
Indicate whether claim is for domiciliary hospitalization |
Tick Yes or No |
c) Details of Lump sum/ cash benefit claimed |
Enter the amount claimed as lump sum/ cash benefit |
In rupees (Do not enter paise values) |
d) Claim Documents Submitted-Check List |
Indicate which supporting documents are submitted |
Tick the right option |
SECTION F - DETAILS OF BILLS ENCLOSED |
Indicate which bills are enclosed with the amounts in rupees |
SECTION G - DETAILS OF PRIMARY INSURED'S BANK ACCOUNT |
a) PAN |
Enter the permanent account number |
As allotted by the Income Tax department |
b) Account Number |
Enter the bank account number |
As allotted by the bank |
c) Bank Name and Branch |
Enter the bank name along with the branch |
Name of the Bank in full |
d) Cheque/ DD payable details |
Enter the name of the beneficiary the cheque / DD should be made out to |
Name of the individual/ organization in full |
e) IFSC Code |
Enter the IFSC code of the bank branch |
IFSC code of the bank branch in full |
SECTION H - DECLARATION BY THE INSURED |
Read declaration carefully and mention date (in dd:mm:yy format), place (open text) and sign. |
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HDFC ERGO General Insurance Company Limited
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CLAIM FORM FOR HEALTH INSURANCE POLICIES OTHER THAN
TRAVELAND PERSONAL ACCIDENT
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CLAIM FORM – PART B
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To be filled in by the Hospital |
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The issue of this Form is not to be taken as an admission of liability
Please include the original preauthorisation request form in lieu of PART A |
(To be filled in block letters) |
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SECTION A – DETAILS OF HOSPITAL |
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SECTION B – DETAILS OF PATIENT ADMITTED |
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SECTION C – DETAILS OF AILMENTS DIAGNISED (PRIMARY) |
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SECTION D – CLAIM DOCUMENTS SUBMITTED – CHECKLIST |
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SECTION E – DETAILS IN CASE OF NON NETWORK HOSPITAL |
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a) Address of the Hospital: |
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SECTION F – DECLARATION BY HOSPITAL |
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We hereby declare that the information furnished in this Claim Form is true & correct to the best of our knowledge and belief. If we have made any false or untrue statement, suppression or concealment of any material fact, our right to claim under this claim shall be forfeited. |
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GUIDANCE FOR FILLING CLAIM FORM – PART B (To be filled in by the hospital) |
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DATA ELEMENT |
DESCRIPTION |
FORMAT |
SECTION A - DETAILS OF HOSPITAL |
a) Name of Hospital |
Enter the name of hospital |
Name of hospital in full |
b) Hospital ID |
Enter ID number of hospital |
As allocated by the TPA |
c) Type of Hospital |
Indicate whether In network or non network Hospital |
Tick the right option |
d) Name of treating doctor |
Enter the name of the treating doctor |
Name of doctor in full |
e) Qualification |
Enter the qualifications of the treating doctor |
Abbreviations of educational qualifications |
f) Registration No. with State Code |
Enter the registration number of the doctor along with the state code |
As allocated by the Medical Council of India |
g) Phone No. |
Enter the phone number of doctor |
Include STD code with telephone number |
SECTION B - DETAILS OF THE PATIENTADMITTED |
a) Name of Patient |
Enter the name of hospital |
Name of hospital in ful |
b) IP Registration Number |
Enter insurance provider registration number |
As allotted by the insurance provider |
c) Gender |
Indicate Gender of the patient |
Tick Male or Female |
d) Age |
Enter age of the patient |
Number of years and months |
e) Date of Admission |
Enter date of admission |
Use dd-mm-yy format |
f) Time |
Enter time of admission |
Use hh:mm format |
g) Date of Discharge |
Enter date of discharge |
Use dd-mm-yy format |
h) Time |
Enter time of discharge |
Use hh:mm format |
i) Type of Admission |
Indicate type of admission of patient |
Tick the right option |
j) If Maternity |
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Date of Delivery |
Enter Date of Delivery if maternity |
Use dd-mm-yy format |
Gravida Status |
Enter Gravida status if maternity |
Use standard format |
k) Status at time of discharge |
Indicate status of patient at time of discharge |
Tick the right option |
SECTION C – DETAILS OF AILMENT DIAGNOSED (PRIMARY) |
a) ICD 10 Code |
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Primary Diagnosis |
Enter the ICD 10 Code and description of the primary diagnosis |
Standard Format and Open text |
Additional Diagnosis |
Enter the ICD 10 Code and description of the additional diagnosis |
Standard Format and Open text |
Co-morbidities |
Enter the ICD 10 Code and description of the co-morbidities |
Standard Format and Open text |
b) ICD 10 PCS |
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Procedure 1 |
Enter the ICD 10 PCS and description of the first procedure |
Standard Format and Open text |
Procedure 2 |
Enter the ICD 10 PCS and description of the second procedure |
Standard Format and Open text |
Procedure 3 |
Enter the ICD 10 PCS and description of the third procedure |
Standard Format and Open text |
Details of Procedure |
Enter the details of the procedure |
Open text |
c) Present Ailment is a Complication of PED |
Indicate whether present ailment is a complication of some pre- existing disease |
Tick Yes or No |
d) Pre-authorization obtained |
Indicate whether pre-authorization obtained |
Tick Yes or No |
e) Pre-authorization Number |
Enter pre-authorization number |
As allotted by TPA |
f) If authorization by network hospital not obtained, give reason |
Enter reason for not obtaining pre-authorization number |
Open text |
g) Hospitalization due to injury |
Indicate if hospitalization is due to injury |
Tick Yes or No |
Cause |
Indicate cause of injury |
Tick the right option |
If injury due to substance abuse/alcohol consumption, test conducted to establish this |
Indicate whether test conducted |
Tick Yes or No |
Medico Legal |
Indicate whether injury is medico legal |
Tick Yes or No |
Reported To Police |
Indicate whether police report was filed |
Tick Yes or No |
FIR No. |
Enter first information report number |
As issued by police authorities |
If not reported to police, give reason |
Enter reason for not reporting to police |
Open Text |
SECTION D – CLAIM DOCUMENTS SUBMITTED-CHECK LIST |
Indicate which supporting documents are submitted |
SECTION E – ADDITIONAL DETAILS IN CASE OF NON NETWORK HOSPITAL |
a) Address |
Enter the full postal address |
Include Street, City and Pin Code |
b) Phone No. |
Enter the phone number of hospital |
Include STD code with telephone number |
c) Registration No. |
Enter the registration number of patient |
As allocated by the Hospital |
d) PAN |
Enter the permanent account number |
As allotted by the Income Tax department |
e) Number of Inpatient Beds |
Enter the number of inpatient beds |
Digits |
f) Facilities available in the hospital |
Indicate facilities available in the hospital |
Tick the right option. If others, please |
SECTION F - DECLARATION BY THE INSURED |
Read declaration carefully and mention date (in dd:mm:yy format), place (open text) and sign. |
SECTION G - DECLARATION BY THE HOSPITAL |
Read declaration carefully and mention date (in dd:mm:yy format), place (open text) and sign and stamp. |
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CHECK LIST OF ENCLOSURES FOR SUBMISSION OF CLAIM |
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Note: |
1. |
When original bills, receipts, prescriptions, reports and other documents are submitted to the other insurer or to the reimbursement provider, verified photocopies attested by such other organisation/ provider have to be submitted. |
2. |
If original bills, receipts, prescriptions, reports and other documents are submitted to Us and Insured Person requires same for claiming from other organisation / provider, then on request from the Insured Person We will provide attested copies of the bills and other documents submitted by the Insured
Person. |
3. |
Original cancelled cheque with payee name printed on the cheque is required. If name of payee is not printed on the cheque please attach copy of the first page of bank passbook |
4. |
*Photocopy of Aadhar Card / Aadhar Card number is mandatory for all claims |
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In-patient Treatment /Day Care Procedures |
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Road Traffic Accident |
In addition to the In-patient Treatment documents: |
Copy of the First Information Report from Police Department / Copy of the Medico-Legal Certificate. |
In Non Medico legal cases |
Treating Doctor's Certificate giving details of injuries (How, when and where injury sustained) |
In Accidental Death cases |
Copy of Post Mortem Report & Death Certificate (If conducted) |
For Death Cases |
In addition to the In-patient Treatment documents: |
Original Death Summary from the hospital. |
Copy of the Death certificate from treating doctor or the hospital authority. |
Copy of the Legal heir certificate, if the claim is for the death of the principle insured. |
Pre and Post-Hospitalization expenses |
Duly filled and signed Claim Form. |
Photocopy of ID card / Photocopy of current year policy. |
Original Medicine bills, original payment receipt with prescriptions. |
Original Investigations bills, original payment receipt with prescriptions and report. |
Original Consultation bills, original payment receipt with prescription. |
Copy of the Discharge Summary of the main claim. |
Organ Donation / Transplantation |
In addition to the documents of general hospitalization |
Organ Function test / blood test proving organ failure. |
Treatment Certificate issued by the Transplant Surgeon of the hospital concerned. |
Ambulance Benefit |
Duly filled and signed Claim Form. |
Photocopy of ID card / Photocopy of current year policy. |
Original Bill with Original Payment Receipt. |
Treating Doctor's consultation prescription indicating Emergency Hospitalization. |
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CUSTOMER IDENTIFICATION PROCEDURE (AS PER KYC NORMS OF IRDAI) |
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Please submit the following documents in case of claim amount exceeds Rs. 100,000 |
Legal name and any other names used (Any one of the mentioned documents) |
Passport / PAN Card/ Voter's Identity Card/ Driving License/ Letter from a recognized public authority or public servant verifying the identity and residence of the customer |
Proof of Residence (Any one of the mentioned documents) |
Telephone bill/ Bank account statement/ Letter from any recognized public authority/ Electricity bill/ Ration card |
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